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Is your website springing a leak?

Do you have a beautiful website that doesn't work for you? You're not alone. Let internet strategy consultant Philippa Gamse show you how to plug the leaks
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Imagine that you own a beautifully designed yacht. It looks great on the surface of the water, with superb lines, gleaming decks, a well-appointed galley . . . but you're having real trouble getting out of the harbor and you can't figure out why!

You investigate, and you find that beneath the surface your beautiful boat has a number of slow, silent, leaks. None of them are big enough to sink you on their own, so there's no obvious immediate crisis - just a constant drain on your efficiency and your speed.

I've been reviewing Web traffic reports for over 10 years, and I believe that this analogy applies

very well to almost all business websites. Very few sites are so terrible or have something so wrong with them that they're clearly a disaster. Yet just about every site has some area where it's quietly losing traffic, losing potential business or the opportunity to create relationships - or failing to attract visitors in the first place.

If you're not regularly reviewing your traffic analysis, you can't know for sure if your site is leak proof. In this article, I'll show you a few of the most common areas where you can look for - and fix - those silent leaks.

1. Leaks in your Brand & Positioning
The excellent folks at MarketingExperiments online research laboratories have shown that clearly articulated and differentiating value propositions have a critical effect on Website conversion rates.

(The conversion rate is the measurement of visitors fulfilling your desired outcomes - which might include calling you, buying a product at your site, signing up for your newsletter or blog feed, etc.)

Your value proposition should be front and center on your home page. It should answer the classic question: "Why should we do business with you instead of your competition?"

Although this question isn't a Web strategy issue in itself, it is one that many people struggle to answer. But the lack of a compelling opening message can be a major impediment to your online success.

How to check for this leak: Even if they don't enter your site at the home page, most visitors who don't know you will go there as the second page they look at to find out more about you and your business.

If visitors are taking a quick look at your home page and then immediately leaving, something is wrong. Your copy is failing to pique their curiosity or to answer their questions: "Can this company meet my needs?" and "Should I explore further?" You have a leak!

2. Leaks in Visitor Engagement
Popular theory says that you have 10 seconds to engage a visitor - i.e. convince them to stay on your site before they click away in search of something more interesting.

While I don't believe that it's quite that simple, there are some definite ways to get rid of visitors fast before they've had a chance to really check you out.

The best of these is probably the infamous splash page - the entry page to your site that your Web designer persuaded you to have because it "does cool stuff". Hopefully there's a "Skip Intro" button somewhere on the page!

In all my reviews of traffic reports I've seen a consistent leak of up to 30% of visitors leaving from this page alone - before they've ever seen who you are or what you offer.

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