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Inland Revenue offer you a number of email services, all available from their website. This article discusses two of them: Online correspondence and the general enquiry form.

Online correspondence is a secure email service which allows a person to send an email, and receive Inland Revenue\'s response in complete confidentiality. You can use this service to ask questions about your personal tax affairs as well as general enquiries. Email accounts are set up on Inland Revenue\'s web site and people can only access their accounts by using a userID and a password.

For general tax questions that aren\'t of a personal nature, you can use Inland Revenue\'s general enquiry form. This

is not a secure email, so you cannot use it to discuss your personal tax affairs. You do not need a userID or password for this service.

Both services are available 24 hours a day, seven days a week. You can ask Inland Revenue about any aspect of tax, including: income tax, GST, PAYE, FBT, family assistance, student loans and child support.

Using Online correspondence
Before you can send an email to Inland Revenue using Online correspondence, you need to register with them, and get a userID and password. However, if you are already registered for ir-File, your existing userID and password will give you access to Online correspondence.

To register and use Online correspondence, go to Inland Revenue\'s website and look under "Online services" in the left hand margin. You will see the links you need to follow: · Register for password (to get your userID and password) · Send/receive online mail (to use Online correspondence).

Please note that you cannot use Online correspondence:

• for disputing or objecting to an assessment or determination made by Inland Revenue, or
• as an address for the service of any documents.

Using the general enquiry form
Go to Inland Revenue\'s website. Click on "Email" under "Contact us" in the left hand margin and you will find the link to the "General enquiry form" that you need to fill in and send to Inland Revenue.

Do you need more information?
If you need help with either email service, you can call the Online correspondence helpline on 0800 473 249 between 8 am and 8 pm on weekdays, and between 9 am and 1 pm on Saturdays. The helpline is closed on national public holidays.