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Ok, so you've got someone to visit your website once. What if you wanted them to visit again, and again, and again? Ooh, that's hard, isn't it? Not really. Find out how to attract them back without begging with this simple internet marketing tool.

First, The Myth

Ask most web designers what is more important: a unique visitor or a repeat visitor? Most will choose, the former. I tend to disagree.

Let's analyse a unique visitor. They could just be browsing, like shoppers in a mall, or they could be a potential customer. Now, don't get me wrong. Unique visitors might be important, because they are like new customers. However, with new customers, the onus is on you to prove your credibility.

Existing customers already know what you do and how you do it. You do not have to prove yourself over and over again.

Why Is It So Important To Retain Existing Customers?

Because, it costs eight times as much to get a new customer than it does to retain one. That alone should make you want to keep them. Also, since you've developed a relationship with them, it's now easier for you to do business, to re-sell, up-sell and get referrals (really, really important). If you play it right you can use your website (amongst other communication material) to stay top of mind with them.

My Customers Have Already Seen My Website: Why Should They Go Back?

Precisely! Most websites are about me, me, me and me! Ever notice how tons of websites have an About Us page. Frankly, who gives a damn about you? No one! Everyone who gets to your business or your website or reads your brochure wants to know what's in it for them! Yet, all communication that goes out is based on me.

Do something constructive. Put your ego in cold storage and start re-engineering your website and your internet marketing to give information to your customer.

How Do I Go About Giving Them Information?

The system is amazingly simple. You know everything (or rather a lot) about your business. Your customers will never know quite enough. If you provide them with a steady stream of information, you are already two steps ahead of the competition. You are taking the time to educate your customers and you are keeping in touch with them.

Take a look at this website for instance. It's essentially a power marketing vehicle. With minimal effort it gets existing customers to have a look at it repeatedly, simply by giving them information that would help them in their business or their jobs. If you are a casual browser, your curiosity will be aroused, and you will find yourself wanting to read more.

Once you're through with the How To section, it's almost natural to move on to the Client Results section. At this point in time, I am no longer selling. You have begun to sell the concept to yourself.

How To Use Email To Retain Customers And Get New Business.

Everyone needs to know more than they currently do. So, how about asking your customers if they would like some more information that will help them understand stuff better. In my case, I send out monthly articles to do with marketing and communication. Detailed, incisive insights that the customer wasn't thinking of before. Then I ask them to visit the website so they can read other articles.