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There are two types of general TXTing Systems, TXT “out” and TXT “in”.

Depending on your business, you may use one or both of these.

How can TXT “Out” Systems retain my Customers?

All you need to do is record your customers’ Mobile numbers when they use your products or services.

Periodically, depending on your business, eg every 6 or 12 months, schedule TXT Messages to remind your customers they are due for their next appointment or service. These can go in bulk, so prepare yourself for an influx in business (wouldn’t that be great !)

The benefits to you of a good TXT “Out” System:

Our experience is that the customer is really happy to get their reminder this way.

• They don’t have to be interrupted from work to take a phone call.
• They can reply whenever it suits to confirm or postpone.
• There is no Spam detection in Mobile phones TXT inboxes.
• Because TXT messages cost money, the Mobile phones TXT inbox is not overloaded, like you email inbox.
• Each TXT using a professional system will work out at less than half the cost of a postage stamp, so you will experience savings immediately.
• Saves on printer paper, ink, time.
• TXT messages don’t normally get thrown away, and generally you will put your business phone number in the TXT, so the customer has your details.
• You can schedule the TXT’s anytime, from anywhere. So it is the most convenient way. All you need is a computer with an internet connection.

It is important to use a professional system, to ensure you can rely on the TXT delivery, that TXT’s are only sent once, that it is supported, has a reply feature, and opt out facilities. You don’t want to annoy your customers with doubling up, unwanted or missing TXT’s. They need to be able to reply, as situations often change. We have found that the use of International TXT systems are not 100% reliable for TXT’s coming into NZ, so a system must have a NZ SMS gateway.

How can TXT “In” Systems retain my Customers

TXT “In” is where you have a TXT Short Code, and a range of WordCodes, eg your business name, event and product names.

Depending on your type of business, you may offer a prize, feature products registrations for an event or some form of participation.

You tell people to TXT xxxxx to 8808 for entry into the event or promotion. xxxxx would be your business name or the product or event name. When they do this, they get an automated reply with your business details in their phone.