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Article of the week

It’s important to be able to get your debtors to pay up – but sometimes it can be at the expense of the relationship. Michael Todd shares some thoughts on how to put the squeeze on your debtor without hurting the relationship.

Also popular:
If you employ staff, and you need to take them to task, the first step is working out how serious the behaviour is. Sharn Rayner gives some guidance.

Tip of the week

When you find yourself putting off making that phone call to a difficult customer, or seething inside about the behaviour of an employee, take a minute to quietly work out where

the real problem lies, what outcome you want to achieve, what might encourage co-operation from the other party, and what wording and tone you are going to use when discussing the issue. You’ll find yourself much calmer and are likely to achieve a much better result.

Hot spot of the week

Sometimes knowing how you or someone else function or react to situations is helpful in getting along with them. Here’s a neat little personality test which allows you to score just yourself, or to compare yourself to another person. 

Freebee of the week

Bee in to win a trip for two to Rarotonga, including airfares and accommodation. Now, wouldn't that be nice?

Quote of the week

Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.
- Benjamin Franklin

Wishing your success and fulfilment!

Heather and the Bizbuzz Team