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Customer service

Bullies in business

You finally made the gutsy move to run your own business. You are the boss, you make the decisions, right? Not necessarily, there is always some bully who will try and throw you off your throne. Here is how to deal with them.
December 8th, 2011 by Claudia Disney

Stand out from the crowd!

Determining what makes your business different is one of the most fundamental marketing decisions you need to make. Some people refer to this as your USP or Unique Selling Point. If you are unable to decide what it is that makes your business different, then you cannot expect your customers to know either! You will be leaving their purchase decision up to whatever takes their fancy at the time and you will be helping your competitors appear more attractive.
December 2nd, 2011 by Jen Tyson

How to deal with difficult people and tricky situations

When someone is getting under your skin, do you handle the situation in a way that calms things down or simply makes it all worse? Whether it's happening in business or your private life, Janice Davies has some sound advice.
October 24th, 2011 by Janice Davies

Beestings: Business might be easier if we weren't dealing with humans

Every small business needs to deal with the “human factor” – after all, we inhabit the planet with our fellow homo sapiens. And while it’s rewarding, managing those relationships is all part of the challenge of running a business. Whether it’s learning to network effectively, engaging in contracts to secure business relationships, or letting off steam with a pet, catering for the human factor should be part of your business week. In this week’s guaranteed-under-two-minute-read, we’ve got tips and tools to help.
October 11th, 2011 by Bizbuzz Team

Are you losing up to 90% of sales, when you don't need to?

Most small businesses are losing an astounding amount of business, and are sitting there scratching their heads wondering why the sales just aren’t coming in. Read this article to find out the one thing you can do for your business to turn this problem around .. FAST!
July 18th, 2011 by Kim Baird
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Taking sweets from strangers

Your childhood stranger-danger conditioning might well be holding you back in business. Claudia Disney has some advice on breaking the ice with prospective customers.
July 1st, 2011 by Claudia Disney

Is your sales process so complicated it’s scaring customers away?

One of the golden rules of marketing is to make it easy for customers to buy from you. But how do you give customers an easy, pleasant buying experience? Cornelia Luethi shares 4 simple tips to providing a great buying experience for your customers.
June 27th, 2011 by Cornelia Luethi

Beestings: It's all about relationships

Relationships are the foundation of doing business. We've got tips, tools and freebees to help you manage yours.
June 7th, 2011 by Bizbuzz Team

How to build great business relationships

Relationships. The most natural thing on earth, right? Apparently not, most of us struggle with relationships at some stage, whether they are personal or business related. Discover some tips on how to improve relationships with your clients in your business.
June 3rd, 2011 by Claudia Disney

Six tips to build trust in a cynical world

In this age of cynical consumerism, it is critical to establish trust, credibility and confidence with customers and potential customers. Here are six tips on how to do it...
April 26th, 2011 by Colin Kennedy

Sales is no 'One hit wonder'

Here we tackle the area of marketing that will have the most impact on your bottom line. Sales. The reality is that until you sell something, all your marketing efforts have done is create awareness for your product or service and generate leads. Now you need to be able to back that up by maximising your sales opportunities and actually selling your products and services!
April 4th, 2011 by Jen Tyson

Four tips to help you keep commitments for good

Do people love doing business with you because you keep your word? Or do promises and plans seem to elude you just because you haven't found a way to make agreements stick? Lisa Mininni suggests ways to help you honour your commitments.
March 23rd, 2011 by Lisa Mininni

What part of your business should you be focusing on?

As Sue Hirst points out, there are several important aspects to any business - and knowing where to focus your efforts can make all the difference between mediocrity and significant success.
March 14th, 2011 by Sue Hirst
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Turn enquiries into sales

When people call your business for information, often there's a sale just waiting to be made. Ann Mayer points out how often the money is being left on the table, and what you can do to turn enquiry calls into sales.
March 7th, 2011 by Ann Mayer

The art of communicating with your customers

Good communications have the power to convert prospects into customers, to keep your existing customers from knocking on your competitor's door and to turn them into strong advocates for your business who will gladly recommend you to others.
January 17th, 2011 by Jen Tyson

Can your business increase customer retention using TXT systems?

One of the most important aspects of your business is the capability to retain customers. Grant Collingwood looks at how TXT systems might work for your business. Use of a professional TXT System can help you do that, can save you money as well and does not have to present technical challenges.
December 1st, 2010 by Grant Collingwood
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Are you missing customer service opportunities?

What are you doing to ensure that every customer has a positive experience with you? What do you do when the customer's expectations are not met to make sure they remain loyal to you and do not leave you in favour of your competition? Lydia Ramsey has some ideas
October 5th, 2009 by Lydia Ramsey

Why the customer is always right

If a customer has a problem with your business, they are likely to tell a lot of people about it. Hannah Samuel provides seven tips to dealing with aggrieved customers and ensuring your good reputation remains intact
March 30th, 2009 by Hannah Samuel

Back yourself, then start yelling!

Are you too modest to really market your business? Stu Lees shares his secret to overcoming his biggest marketing challenge
November 24th, 2008 by Stu Lees

Don’t be in too much of a hurry to help customers

The essence of good customer service is knowing when they really do want help, says Simon Nikoloff
May 28th, 2008 by Simon Nikoloff